The guarantee
If they leave in 30 days, the next one’s on us
Most recruiting “guarantees” are a page of vibes with no terms. Ours is a written clause in your agreement. Here is the whole thing, in plain English, exclusions included.
What the guarantee is
The full clause, in plain English
If a driver Alpha Driver Solutions places with you separates from employment — quits or is terminated for documented performance cause — within 30 days of completing orientation day 1, we restart the search for that seat immediately and place a replacement driver at no additional placement fee. Unbilled milestone invoices for the departed driver (day 14, day 30) are cancelled. The guarantee applies per placement, on every standard placement, automatically.
Extended coverage
60 and 90 days, if you want the window longer
Industry estimates put first-90-day quit rates around 35% (FleetOwner / Drive My Way published data) — which is exactly why most vendors won’t guarantee past two weeks. We offer 60-day coverage for +15% of the placement fee and 90-day coverage for +30%. Same terms, longer window.
The exclusions
The whole list — no “sole discretion” catch-all
The guarantee covers driver-side failure, because that’s what we control by screening well. It doesn’t cover carrier-side changes to the deal. Specifically, the guarantee does not apply if:
- The deal changed. You changed the pay, lane, schedule, or home time from the written offer the driver accepted. If the job the driver shows up to isn’t the job we recruited them for, that’s not a screening failure.
- The seat disappeared. You laid off or downsized the position, or eliminated the route.
- There was no truck. The truck wasn’t available within 7 days of orientation. A hired driver with no truck to drive is not a retention problem we can screen for.
- The job was misrepresented. The job terms given to us or to the driver (pay, miles, equipment, home time) turn out not to match reality.
- Termination without documented cause. You terminated the driver without documented cause unrelated to performance.
That’s the whole list.
How to claim
No forms, no committee
Email or call your recruiter within 7 days of the separation with the date and, if terminated, the documented reason. Replacement sourcing restarts within 1 business day.
Why we can afford this
The billing model with teeth
Because of the pipeline in front of it. Sub-70 Fit Scores never get submitted, comp expectations are matched before the interview, and 55% of our fee is already contingent on day-14 and day-30 retention. The guarantee isn’t bravery — it’s the billing model with teeth.
The binding guarantee language lives in your placement agreement. Contract drafts are marked DRAFT FOR ATTORNEY REVIEW until counsel signs off; this page summarizes the same terms in plain English.
Get it in writing.
Book a consultation and read the guarantee clause before you sign anything.